To help prepare you for your travels, we’ve provided answers to some of the most common questions we receive. Visit our Cooee Tours FAQs for information on managing your booking, what to know before you travel, and helpful travel advice—you’ll likely find what you need right here.
Manage your booking
To view your booking and make changes, you can login to your Tour Personaliser.
If you’d like freedom to change your plans, our flexible booking policies allow you to cancel and move your holiday to another time. View our Booking Policies.
If you contract COVID-19 or are ill prior to your tour departure, effective 01 January 2023, cancellations are as per normal terms and conditions. View our Booking Policies.
Helpful tips before you head out!
Here’s all the essential travel information, helpful tips, and handy hints for your upcoming adventure! You’ll find suggested packing lists, details on baggage allowances, and any visa requirements you might need to know. For more answers to common questions, be sure to visit the Travel Information page and explore our Cooee Tours FAQs for additional guidance.
Certain destinations or ways to travel may have specific requirements, like vaccinations or testing. We’ve gathered those special requirements for you and will keep this page updated. Discover more about the latest travel updates!
We truly care about your safety and well-being, which is why we’ve implemented top-notch health protocols to ensure a secure experience for everyone. Discover more about our Cooee Tours Health and Wellbeing Protocols!
Useful Information
The Smartraveller website provides the latest travel safety information for Australian travellers heading overseas from the Department of Foreign Affairs: www.smartraveller.gov.au.
United Nations World Health Organisation: www.who.int
Our full Terms and Conditions can be found in the relevant brochure you are booking from or you can read them online.
Helpful Information
We’re here for you in a few easy ways! You can reach out through our Live Chat online—just look for the friendly blue button at the bottom right of your screen. Alternatively, feel free to visit our Contact Cooee Tours page for more options. You can also check out our Cooee Tours FAQs for quick answers to common questions. If you have a travel agent, they’re also ready to help you out!
We truly appreciate your comments and warmly invite all feedback from our beloved returning guests! If you’d like to chat with a friendly member of our Sales Team, just click the blue button at the bottom right of your screen during office hours. Of course, you can also reach out to us anytime via email or phone!
Other Questions
If you have any further questions about the details, please do not hesitate to contact our travel experts at 0409661342.